Rental Policy

This Rental Policy explains the most common rental rules and requirements for booking a car through GoCar Bali. Specific conditions may vary by vehicle, supplier, and pick-up location. Always review the exact terms shown in your booking confirmation and the offer details during checkout.

Driver Requirements

The main driver must meet the supplier’s minimum requirements. These may differ depending on the car category and partner rules.

  • Minimum age: varies by supplier and vehicle category.

  • Driving licence: a valid licence is required. Some suppliers may request an International Driving Permit (IDP) in addition to your national licence.

  • Identification: passport or valid ID may be required at pick-up.

  • Name match: the main driver’s name must match the booking details and may need to match the payment method used.

Payment Methods

Payment options depend on the selected offer. You will see the accepted payment methods in the offer details before booking.

  • Pay now: some bookings require an online payment to confirm the reservation.

  • Pay at pick-up: some offers allow payment when collecting the car.

  • Credit or debit cards: accepted methods are shown in each listing. Not all cars accept debit cards.

Deposit and Security Hold

Deposit rules depend on the supplier and vehicle. The exact deposit amount and accepted card types are always shown in the offer details.

  • No deposit: some offers do not require a security deposit or card hold.

  • Low deposit: some offers require a smaller refundable hold.

  • Standard deposit: some offers require a higher hold, often on a credit card.

  • Release timing: if a hold is taken, release time depends on the bank and can take several business days.

What Is Included in the Price

Inclusions vary by offer. Always check the “Included” section on the booking page for the exact details.

  • Taxes and fees: typically included unless stated otherwise.

  • Mileage policy: may be unlimited or limited depending on the offer.

  • Basic insurance: often included, but coverage limits and excess can vary.

Insurance and Coverage

Insurance rules differ by supplier. Some offers include basic protection, and some provide optional upgrades. If you add extra coverage, the terms will be shown clearly during booking.

  • Excess (deductible): the amount you may be responsible for in case of damage, depending on the policy.

  • Optional coverage: may include reduced excess or extended protection.

  • Damage reporting: you must report incidents as instructed by the supplier and local partner.

Vehicle Pick-Up and Return

Pick-up and return rules depend on your selected location and supplier. After booking, you will receive pick-up instructions and local partner contact details by email.

  • Pick-up time: arrive on time and bring all required documents.

  • Vehicle inspection: we recommend taking photos or a short video at pick-up and return.

  • Fuel policy: the specific fuel rule will be shown in the offer details (for example, return with the same fuel level).

  • Late return: additional charges may apply if the car is returned late.

Delivery to Hotel or Villa

Some offers include delivery and collection services. If available, delivery options and any fees are shown during booking.

  • Delivery fee: may apply depending on location and time.

  • Meeting point: the exact meeting place and contact will be provided in the confirmation email.

Additional Drivers

Additional drivers may be available depending on the supplier. If allowed, you can add them during booking or at pick-up if permitted by the offer conditions.

  • Documentation: additional drivers must present a valid licence and ID.

  • Fees: additional driver fees may apply and will be displayed in the booking details.

Cancellation and Changes

Cancellation and change rules depend on the offer. Your confirmation email includes the exact policy for your reservation.

  • Free cancellation: may be available for selected offers if cancelled within the allowed period.

  • Changes: changing dates, times, or locations may affect price and availability.

  • No-show: if you do not arrive for pick-up or do not meet requirements, charges may apply based on the supplier policy.

Traffic Fines and Violations

The driver is responsible for any fines, tolls, parking tickets, or violations during the rental period. The supplier may charge administrative fees for handling fines according to the rental terms.

Prohibited Use

The car must be used responsibly and in line with the rental agreement. The following is usually not allowed:

  • Driving under the influence of alcohol or drugs.

  • Using the vehicle for racing, off-road driving (unless explicitly allowed), or illegal activities.

  • Allowing unregistered drivers to drive the vehicle.

Support

If you have questions before booking, contact our support team. If you already have a booking, please include your booking number so we can assist you faster. Pick-up instructions and local partner contact details are provided in your confirmation email.

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